Areas We Serve

Four neighbours set the edges of this territory: Vancouver at Boundary Road in the west, Burrard Inlet below Capitol Hill in the north, the Fraser and the New Westminster line across the south, and Coquitlam at North Road in the east. Inside those lines the ground moves a great deal. Two separate climbs and one long south-facing ridge sit within the same municipality, which is why a Burnaby address gets quoted on the time it takes to reach rather than the distance it shows on a map.

Where the Burnaby coverage area ends

Three of those edges cause real confusion on the phone, because the housing does not change at the line. North Road is the sharpest. The City of Lougheed towers and the streets west of the road are inside the zone, while the identical-looking blocks on the far side are Coquitlam and get referred to a locksmith there. The same rule follows the water in the Cariboo corner, where the Burnaby bank of the Brunette is covered and the far side is not. In the south the New Westminster line runs behind the oldest houses in Edmonds around Stride Avenue and 14th Avenue, and again at the Marine Way end of Highgate, close enough that neighbours on one block can be in two cities. How near an address sits does not decide it. The municipality it resolves to decides it, and that gets confirmed on the call before a van moves.

Capitol Hill, Burnaby Mountain and the slopes above Deer Lake

Elevation is the local variable. Capitol Hill is reached by climbing out of the Heights, and the three ways up (Pender, Sperling, Gilmore) all gain the hill the hard way. The upper streets are narrow enough that a driver who has never been up them loses time. Burnaby Mountain is stricter again, with Gaglardi Way the only road to the summit. Government Road sits on the lower flanks of the same mountain and inherits some of the same traffic. Buckingham Heights and the upper South Slope streets off Imperial are gentler, but they are still climbs. All of them take longer than the flat half of the city, and none of them costs more. There is no area surcharge for the mountain, for Government Road or for Buckingham Heights. The climb is counted into the window quoted on the phone instead of appearing on the invoice at the door.

Burnaby rekey door counts by building type

The neighbourhood does not move the rate, but the building type moves the total, because the quote is per cylinder. A tower suite is usually two, the deadbolt and the knob or lever behind it. A strata townhome of the kind that fills the Lougheed and Highgate clusters is two or three once the patio slider or rear door is counted, sometimes more with a garage side door. A house on a large lot at Government Road, above Deer Lake, or on the upper Capitol Hill streets can reach five, once the side entry, the garage man-door and a secondary suite are added in. A standard cylinder is quoted at the same rate right across Burnaby, with the service call charged on top and the figures given on the phone once the hardware is known. The rest is arithmetic. That is why the door count gets asked for on the call rather than discovered in the driveway.

The 14 Burnaby areas, grouped by van run

Four roads carry most of the work. Kingsway is the southern spine, running from Metrotown through Highgate to Edmonds. Hastings Street crosses the north through Burnaby Heights. Canada Way cuts the middle past Deer Lake and the BCIT campus. Lougheed Highway takes the northeast from Brentwood out to Cariboo. Willingdon Avenue stitches the first two together, from the Hastings shops down to Metrotown, which is why a Willingdon Heights call and a Metrotown call often belong to the same van on the same afternoon.

The area pages below are listed for browsing, but dispatch thinks in groups. Burnaby Heights, Capitol Hill and Willingdon Heights make up the north group, all reached off Hastings. Metrotown, Highgate and Edmonds share the Kingsway spine, with South Slope hanging below them off Imperial Street and Marine Drive. Brentwood, Lougheed and Cariboo string along the Lougheed Highway. Deer Lake and Buckingham Heights sit in the middle, off Canada Way. The mountain group is SFU and UniverCity at the summit with Government Road on the flanks, both of them dependent on Gaglardi Way. Areas inside a group have no coverage gap between them: the boundary between South Slope and Edmonds, to take one, means nothing at all to a van.

• Quoted before dispatch
• Schlage, Kwikset, high-security and euro-profile cylinders stocked in the van
• Coverage stops at North Road; Coquitlam addresses get referred out
• Quoted per cylinder on the call, with the door count confirmed first
• BC Security Worker Licence E106677, on every invoice
• Marked vehicles, photo ID, and address verification at the door
• Key cutting in the van, which closes most jobs on one visit